Privacy Policy

1. Who we are

Presciense Ltd (“Presciense”, “we”, “us”, “our”) is a company registered in England and Wales. We are a UK IoT, energy and data company providing smart metering, connected care and consultative services. This Privacy Policy explains how we collect, use, share and protect personal data in connection with our website at presciense.com and our commercial activities, in compliance with UK GDPR and the Data Protection Act 2018.

2. Data we collect

We may collect the following categories of personal data:

Contact and enquiry data: name, email address, phone number, company name, and the content of messages submitted via our contact form.

Usage data: information about how you interact with our website, including pages visited, time spent, referring URL, browser type, device type and IP address. This data is collected via cookies and analytics tools.

Communications data: records of correspondence if you contact us by email, phone or post.

3. How we use your data

We use personal data for the following purposes, relying on the legal bases indicated:

Responding to enquiries (legitimate interest / contract performance): to respond to questions, requests and enquiries submitted through our website or by email.

Improving our website (legitimate interest): to understand how visitors use our website and to improve its performance and content.

Marketing communications (consent): to send you information about our services, insights and events where you have given us your consent to do so. You may withdraw consent at any time.

Legal compliance (legal obligation): to comply with applicable law, regulation or legal process.

4. Sharing your data

We do not sell personal data to third parties. We may share data with carefully selected service providers who process it on our behalf (for example, website hosting, analytics, email delivery), bound by data processing agreements. We may also disclose data where required by law or to protect the rights of Presciense or others.

5. International transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK Government’s International Data Transfer Agreement or equivalent standard contractual clauses.

6. Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law. Contact enquiry data is typically held for up to three years. Analytics data is retained in accordance with our analytics provider’s standard retention settings.

7. Your rights

Under UK GDPR you have the right to:

Access: request a copy of the personal data we hold about you.

Rectification: ask us to correct inaccurate or incomplete data.

Erasure: request deletion of your data where there is no lawful reason to retain it.

Restriction: ask us to restrict processing of your data in certain circumstances.

Portability: receive your data in a structured, machine-readable format.

Object: object to processing based on legitimate interests or for direct marketing.

Withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@presciense.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

We use cookies and similar technologies on our website. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These include encrypted transmission (HTTPS), access controls and regular security reviews.

10. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of our website after an update constitutes acceptance of the revised policy.

11. Contact us

For any questions about this Privacy Policy or to exercise your data rights, please contact:

Presciense Ltd

Email: privacy@presciense.com

Website: presciense.com/contact